Refund Policy
No voluntary cancellation
The ticket is for a specific weekend. We do not refund a change of mind, a clash in your plans, or being unable to attend, including before Day 1 begins. If your payment completes after Saturday's workshop has started, the seat moves to the following weekend. That move is not a cancellation and it is not a refund.
110% if the first AI video does not come together
The guarantee is for a participant who completes both days, genuinely follows the process, and still cannot create a first AI video. You can complete the two days live, through Both Days' Recordings if you bought them, or a combination of the two. Watching without trying, or stopping after one day, is not the guarantee. Recordings count only when they are part of the order.
How to ask
Email support@theaidirectorworkshop.com. Include your registration details or Razorpay payment ID, a short explanation of what you attempted, and where you got stuck. We review the claim fairly. We do not ask for a public review, a social post, another purchase, or any other proof.
Claim window
The deadline is 11:59 PM IST on the Tuesday one week after that cohort's Tuesday Q&A. The Q&A is the Tuesday after the weekend, at 7:30 PM IST. The date is calculated from the cohort you purchased. A claim after that deadline is late.
What 110% means
110% is calculated on the amount you actually paid, including Both Days' Recordings if you bought them. A ₹99 ticket is ₹108.90. A ₹298 order is ₹327.80.
How the money is returned
Razorpay can refund only the amount it captured. We refund that full captured amount through Razorpay. The extra 10% is a separate manual UPI or bank payout, paid by a person on our team after they approve the claim. It is not automatic. We record the Razorpay refund and the extra payout, and we do not pay the same guarantee twice.
The recording add-on
Both Days' Recordings are part of the order. If the guarantee is paid, it covers the whole order you paid for, not the ticket alone. The add-on is two files: the Day 1 teaching recording and the Day 2 teaching recording. There is no prompt pack.
Duplicate payments and service failures
If you were charged twice for the same seat, we cancel the workshop, or the service fails and we do not deliver the sessions you paid for, email us the Razorpay payment ID. We refund the payment that should not have been taken. This is separate from the 110% guarantee and from a change of mind.
Refunds required by law
Nothing on this page limits a refund that the law requires.
Duplicate or dishonest claims
A second claim on the same order is refused. A claim that misstates attendance or payment is refused. Refusing a claim does not cancel a refund already due for a duplicate charge, a workshop we cancel, or a refund the law requires.